Contact Us
This page is for getting a message to the editorial team behind Non Gamstop Casinos. Most people who write to us are asking about one thing: payout speed at casinos not on GamStop — why a withdrawal is sitting in "pending", what a site's stated processing time really means, or whether a listing on our fastest-payout tables is still accurate. Those are the messages we are best placed to answer, so start there.
Use the contact form or email address published on spaceshipaway.org.uk and give us as much detail as you reasonably can: the casino name, the date, the payment method, and what you were told by the operator. We read everything. We reply to what we can act on.
What we can help with — and what we can't
We are an independent research and comparison publisher. We are not a casino, not a payment processor, not a regulator and not an alternative dispute resolution service. That boundary matters, because it decides whether writing to us will actually move your problem forward.
| Write to us about | Go elsewhere for |
|---|---|
| Corrections to withdrawal times, limits or fees we have published | Releasing a withheld balance or reversing an account closure |
| Bonus terms on this site that no longer match the operator's page | Claiming or reinstating a bonus at a casino |
| Patterns of slow payouts or failed KYC at a site we list | Formal complaints — those go to the operator, then its licensing body or ADR scheme |
| Operators asking to be considered for review | Buying a position in our rankings |
| Broken links, wrong currency, unclear explanations | Individual gambling advice or predictions of outcomes |
| Responsible gambling concerns about our coverage | Urgent personal support — see the organisations listed below |
Where our money comes from
Non Gamstop Casinos may earn commission when a reader follows a link to an operator and opens an account. Commercial relationships do not buy a position, a rating or a favourable write-up, and an operator paying us never stops us publishing a limitation. If you think a ranking reads as though it has been bought, say so in your message — that is a complaint we take seriously and one we will answer.
Reporting a slow payout at a listed casino
Withdrawal speed is the reason most readers are here, so it is worth setting out how to report a problem in a way we can use. Advertised processing times are operator claims, not results we have measured, and the gap between the two is exactly what reader reports help us track.
- Note the date and time you requested the withdrawal, and the method — debit card, bank transfer, e-wallet or cryptocurrency.
- Check whether identity verification (KYC) is complete. Most delays begin here: proof of ID, proof of address, and sometimes proof that the payment card belongs to you.
- Check whether a source-of-funds check has been triggered. Larger or unusual withdrawals often prompt requests for payslips or bank statements, and these take days rather than hours.
- Re-read the cashier terms for pending periods, weekly or monthly withdrawal caps, and any minimum withdrawal amount.
- Raise it with the casino's own complaints procedure in writing, and keep the reference number.
- Then send us the summary. We use it to review whether our published payout information for that site still stands.
Operators and affiliates: what to include
If you represent a casino and want it considered for our fastest-payout coverage, send the licence details, the corporate entity behind the brand, published withdrawal processing times by method, withdrawal limits, any cashier fees, and whether GBP accounts are supported for British customers. Proposals without verifiable licensing and ownership information will not be reviewed. We do not accept pre-written reviews, and we do not agree to remove a documented limitation as a condition of listing.
The casinos readers ask us about most
Questions cluster around a handful of brands at the top of our tables. Here is what we can and cannot confirm about the three most frequently raised, so you know what a message to us will and will not settle.
Betmica
Our highest-rated listing at 10.0, and the one that generates the most contact — largely because of the size of the headline offer: 570% up to £5,700 plus 270 free spins for new players. Queries usually concern what that figure actually releases in withdrawable cash. We can point you to the wagering multiple, the game contribution rules and the maximum bet permitted while a bonus is live, because those determine whether a fast cashier matters at all. The limitation worth stating plainly: a percentage that large almost always carries a cashout cap and a demanding playthrough, and the advertised ceiling of £5,700 assumes a deposit most readers will never make. We cannot intervene if a bonus is voided for breaching a max-bet rule.
Kikibet
Rated 9.9, and listed here for a welcome package of 350% up to £5,555 with 300 free spins. Contact about Kikibet tends to be practical — deposit methods, GBP handling and how free spin winnings are treated. Free spin proceeds are commonly credited as bonus funds with their own wagering and expiry, not as cash, and that distinction is the single most common misunderstanding in messages we receive. The drawback: a headline in this range is built around a tiered deposit structure, so the top figure is not what a typical £20 deposit produces, and spin winnings often carry a separate cap.
Betninja
Rated 9.8, with a flatter, more legible offer: £1,000 bonus and 100 free spins for all new players. We include it because a stated cash ceiling in pounds is easier to assess against wagering terms than a four-figure percentage. Readers still write in about pending periods before a withdrawal is processed. The limitation is scale rather than structure — a £1,000 maximum looks modest beside the percentage-led packages above it, and eligibility still depends on minimum qualifying deposits and completed verification before any payout is released.
Other listings you may be writing about
- WinnerIsland — 9.8; welcome bonus up to €1,000 plus 100 free spins. Euro-denominated, so currency conversion applies to GBP deposits.
- Zombillion — 9.8; welcome pack 250% up to £4,000 plus 200 free spins, spread across multiple deposits.
- Smash Casino — 9.7; 600% up to €10,000 slots welcome package, restricted to slots for wagering purposes.
- Nightluck — 9.7; €6,400 plus 280 free spins at 805%, again in euros.
- CoinPoker — 9.7; 150% up to $2,000, dollar-denominated and crypto-oriented.
- Rivo — 9.7; slots welcome package 1000% up to €10,000 with 25% cashback.
- Daytonaspin — 9.6; 255% up to £4,500 plus 255 free spins.
Every figure above is the operator's advertised offer. Terms change without notice, which is why corrections from readers are genuinely useful to us. Fuller assessments sit on our non GamStop casino rankings.
Money questions we get asked before people write
Reading our site costs nothing. What costs money is playing, and the mechanics differ from UK-licensed sites in ways worth knowing before you contact anyone.
- Minimum deposits vary by brand and by method; a bonus often has a higher qualifying minimum than the cashier's floor.
- Debit cards are the most common route for British customers. Credit cards are prohibited for gambling in Great Britain.
- Bank transfers are slower in both directions but suit larger amounts.
- E-wallets are usually the quickest withdrawal option where an operator supports them. PayPal availability at offshore sites is limited — verify it in the cashier rather than assuming.
- Cryptocurrency appears at several listed brands and can settle quickly, but adds price volatility and network fees.
- Currency conversion applies wherever the account is held in euros or dollars, as with several offers above. Your bank may add its own margin.
- Withdrawal limits — daily, weekly or monthly caps are common, and a large win may be paid in instalments.
No operator releases funds before identity verification is complete. Build that time into your expectations.
What these sites offer, in brief
If you are contacting us to ask what is available, the range typically covers slots (including progressive jackpots, with RTP and volatility varying widely by title), table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and mobile play through the browser. Most of these brands also run a sportsbook alongside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports — often on a shared wallet, though free bets there carry their own minimum qualifying odds and do not interact with casino bonus terms.
Legal standing, eligibility and protection
You must be 18 or over. Casinos not on GamStop are not licensed by the UK Gambling Commission; they hold overseas licences, commonly Curaçao. That has concrete consequences: GamStop self-exclusion does not reach them, UKGC deposit limit and advertising rules do not apply, and if a dispute escalates, your recourse runs through the overseas regulator rather than a British one. We verify what we can about licensing and ownership and publish what remains unconfirmed. We never describe any casino as completely safe, and we cannot guarantee that a withdrawal will be paid.
If you registered with GamStop and are within an active exclusion period, seeking out sites outside that scheme works against the decision you made. Our responsible gambling guidance covers deposit and loss limits, blocking software and where to get support — GamCare offers free, confidential help across Great Britain. Gambling is not income and is not a way out of financial difficulty.
Common questions about contacting us
How long does a reply take?
We do not publish a guaranteed response time, because we are a small editorial team rather than a support desk. Corrections and factual reports are prioritised. Requests we cannot act on may not receive an individual reply.
Can you get my withdrawal released?
No. We have no account access and no authority over any operator. Pursue it through the casino's complaints procedure first, then its licensing body. Telling us about it helps other readers and informs our next review of that site.
Do you handle account, password or bonus issues?
No — those are operator matters and must go to the casino's own support channel. We can explain what a term means; we cannot apply it to your account.
Can I ask you to remove my details?
Yes. Send a request and we will deal with it under the terms set out in our terms and conditions.
Who writes this site?
Editorial content is produced and fact-checked by our team, with this page reviewed by Caroline Bell as of 26 September 2026. More on how we work is on the about page.
Before you send your message
A short, specific message with dates, amounts in pounds and the payment method used will always get further than a general complaint. If your question is really about which site pays out quickest, start with the comparison tables — they will answer it faster than we can by email. If the answer there looks wrong to you, that is precisely the message we want to receive.